The owners and managers of automotive service businesses that belong to the Automotive Service Association agree to adhere to a Code of Ethics. ASA's Code of Ethics is the automotive service industry's standard for professional business practices. By adhering to the Code of Ethics, members agree:

To perform high quality repair service at a fair and just price.
To use only proven merchandise of high quality distributed by reputable firms.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice for fairly priced parts and services that clearly
   identifies any used or remanufactured parts. Replaced parts may be inspected upon
    request.
To have a sense of personal obligation to each customer.
To promote good will between the motorist and members of the association.
To recommend corrective and maintenance services, explaining to the customer
   which of these are required to correct existing problems and which are for preventive
   maintenance.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means
   satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To maintain customer service records for one year or more.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's complaints.
To cooperate with established consumer complaint mediation activities.
To uphold the high standards of our profession and always seek to correct any and
   all abuses within the automotive industry.

To uphold the integrity of all members of the Automotive Service Association.

For more information, contact:

Automotive Service Association (ASA)
P.O. Box 929
Bedford, Texas 76095-0929
(800) 272-7467
(817) 685-0225 fax
E-mail: asainfo@asashop.org
Web Site:
http://www.asashop.org

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